ENGLISH

Delivery time

The time required for delivery can depend on the availability of our products and the country that is being delivered to.

Generally: Delivery time = ready for shipment + shipment

Example: When you see “ready for shipment: 4-5 workdays” and have an actual shipping time of e.g. 1-2 workdays, the total delivery time will add up to five to maximally ten workdays.

1. Ready for shipment

This is the time span that it will likely take until the product can be given to the delivery service. This time span differs between the individual products and will always be shown on the individual products’ page:

Example: "Ready for shipment: 24 hours“ means that a product will be ready to be picked up by the delivery service in roughly 24 hours. Only then it will be sent!

Please note: e.g. "Ready for shipment: 5-7 workdays" means that it will take five to seven workdays before the delivery service can pick up the packet from us. This is always the case when we do not have certain products in storage and therefore must order them from the producer first. We can only send the product to you once we have received it.

2. Shipment

This is the time the delivery service needs to bring the packet to you. How long it takes depends on the delivery service and the country of destination. You can find out more about delivery options here

Standard delivery: 5-10 working days

PAYMENT

We accept the following credit cards: Visa, MasterCard.
Choose the payment option "credit card" during the ordering process. After verifying the order you will be lead to a page where you can enter your credit card details. We suggest that you have your card details (card company, name of the card owner, card number, date of validity and the safety code) on hand. As soon as you have fully entered this data, your order will continue being processed.

The sum of the order will only be reserved on your credit card first, and therefore it will not be withdrawn right away. Your credit card will only be charged once your items are sent. In case the order fails in any way, your credit card will not be charged.

100% Safe Payments
Your safety is our highest priority, and that is why we use great caution and the highest safety standards while dealing with your personal data. For safe transferring of customer data during the ordering process and especially credit card details, we use a secure transfer method – the “Secure Socket Layer” (SSL) connection.

Safety Control
In some cases, we might implement a credit card check for safety. You will be informed by e-mail about this. In these cases we simply require a copy of the front and back side of your credit card (so that the number and card owners’ name are legible) as well as a copy of a current ID (Official ID, Passport or drivers license). You can send us the copies by mail or fax.
This process only needs to be carried out in rare cases, and is implemented for your safety, to make sure that no one else tries to shop with your credit card!

Mastercard Secure Code / Verified by VISA
This is a safety code activation by your credit card provider.

Please note that our bank only works with CHF and Euro. In case you're paying with a different currency, additional cost may be incurred.

SHIPPING Cost

€ 10,- or free shipping from € 100,- order cost!

CHF 10,- or free shipping from CHF 100,- order cost!

Delivery Attempts

There will be 1 attempt to deliver. If no one was present to receive the delivery, the parcel will be left at the nearest post office.

Parcel Tracking

You can track the whereabouts of your order at any time with tracking. You’ll receive the Track ID or parcel number and the appropriate link via email.

Tax

When you choose “your country of residency” as your country of delivery, you will be shown the net price and sales tax of each product in the shop. While ordering you will also see the final price including sales tax – there will be no further costs from customs!

Customs

Fool Moon takes care of custom-fees and import taxes. This means you only pay the final price shown in the order, and no further costs.

Returns

Customer Account

Why register for a customer account?

A customer account has many useful advantages:

A faster and more comfortable ordering process
Your personal data is auto-filled at every order
You can change your personal data at any time
Easy administration of your delivery and billing addresses
A clear online overview of all of your orders
Save your favourite items

And much more!

Features

Overview Page: On the overview page, you will find a quick summary of all of your data and settings. It is very easy to navigate to all customer account features from this page.
My Messages: You can find all current messages regarding your customer account or orders here.
My Account Balance: This section gives you an overview of your account balance at Fool Moon. Your balance is made up of credit from returns or vouchers. You can use it for new orders.
Payment Options: Your preferred payment settings are saved here. That way, you can make a quick selection during the ordering process rather than filling in your payment details every time you place an order.
My Addresses: You have the opportunity to save several addresses in your account. During the ordering process, you can make an simple selection indicating the address you wish to use.
My Orders: This page shows you your complete order history at Fool Moon. This helps you keep a clear overview of your orders. It also shows the status and notices regarding current, still open orders.
My Favorites: In this area, you will find your Favorites – products that you have marked for your favorites list. This helps you keep an eye on products that you like, so you can find them again easily.
My Ratings: This page helps you keep an overview of any ratings you have given the products on our website.
Newsletter: You can unsubscribe from our newsletter at any time on this page.